Call Us: (866) 599-4240 | Email: support@ps1000.com

Returns and Refunds Policy

Thank you for shopping at PS1000.com.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 180 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

Before you return a product, please make sure that:

  • The product was purchased in the last 180 days
  • You followed PS1000 diet for a minimum of 30 days. You have to purchase the Silver Package plan or higher.
  • You must provide us a detailed 30 day journal of foods and drinks that were used during the 30 days while on the PS1000 diet.
  • The product is in its original packaging
  • You obtained a Return Merchandise Number (RMN) from us

To obtain a Return Merchandise Number (RMN), contact us:

  • By phone number: (866) 599-4240
  • By email: support@ps1000.com

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

PS1000
967 E. Parkcenter Blvd. #361
Boise, ID 83706

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from PS1000.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Sale items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By phone number: (866) 599-4240
  • By email: support@ps1000.com

Shipping Policy

General

Items ordered and paid for will be shipped within 1-2 business days after placing your order. You will receive an e-mail with your tracking information. Please be aware that it can take up to 48 hours for your tracking links to be activated.

Shipping times

Depending on the destination country, shipping can take 2-20 business days. Delivery times are only estimated and do not count for public holidays or peak periods (i.e.: Christmas).

Custom charges

If customs charges occur, please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges and have no influence on local customs and the time needed for packages to pass through customs. However, we guarantee the shipping times as placed on our website.

Order changes / cancellation

We ask you to carefully check all details and the shipping address when you place your order. We will not be able to change details anymore after your order has been fulfilled. Also we will not be able to redirect your order once it's been dispatched.

Order Issues

If you have any problems with your order, please contact us at support@ps1000.com so that we can make it right.